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Quality Assurance Policy

Warranty Policy



-Machine (whole unit) Warranty Period


All units should be calculated by the time of departure, receipt of goods,after installation, or after it starts operating. Please take into consideration of which element comes first, for full details, please see the following:




NO

Starting time

Warranty Period

Note

GXC Series

CG Series

TCG Series

Natural Gas

Special gas

Natural gas

Special gas

Natural gas

Special gas

1

Departure

18months

18months

18months

18months

18months

18months

Calculation of goods from the date of PowerLink leaving factory

2

Receipt of goods or installation and commissioning

12months

12months

12months

12months

12months

12months

Feedback of installation and commissioning report is calculated according to the installation and commissioning time, if not, according to the customer received goods.

3

Operation time

5000h

5000h

8000h

8000h

8000h

8000h

Total hours of unit operation






-Parts Warranty Period


Repair and replacement of spare parts, if the company provides the original factory spare parts,  you will therefore enjoy a six-month warranty. If this is not the case, then no warranty will be entitled. All parts, components or units that are guaranteed to be replaced or repaired can only receive the remaining warranty period of the original parts, components or units.



-Warranty Scope


  • Scope of repairs

The scope of quality assurance repair is: in the case of the unit in the warranty period, with material quality and manufacturing process related to the unit defects. New or re-manufactured parts can be used for repairs.


  • Repair cost

If the unit repair costs (including spare parts and labour costs) due to defects within the quality assurance period, the user will not be charged. If there are repair costs incurred when the service is provided by the service agent/distributor, then they will be responsible to cover the cost.


Repair time

During the warranty period, PowerLink or its authorised distributor (or service agent) will repair the product as soon as possible within a reasonable and sufficient period of time from the point when the customer makes the repair requirement.








-Do not belong to the scope of the warranty


  • Damage caused by accidents, improper use or modification

Any damage caused by the following reasons is not included in the scope of warranty:


1. Accidental collision, burnt, theft, freeze, destruction,crash, etc., or natural disasters (such as

earthquakes, lightning strikes, fires, floods, etc.) or other force mature (such as war) caused failure or damage;


2. To modify, install or alter the components of the final assembled unit, including the alteration of the box, engine, generator, chassis or components, and the damage or failure of the unit caused by the alteration;


3. Disconnecting the timer or attempting to change the reading.

  • Damage or corrosion caused by environmental and chemical treatment.

Damage caused by radioactive dust (chemicals, sap, etc.), acid-drain, stones, hail, earthquakes, floods, storms, lightning, chemicals, etc.

  • Damage caused by improper operation, inadequate maintenance or improper maintenance.

1. Failure or damage caused by transportation, incorrect user installation, repairs that are not approved by PowerLink, etc.

2. Parts or products are used in violation of the law or obviously erroneous purposes;

3. Damage caused by manual errors, neglect of maintenance or non-compliance with the maintenance time (cycle) stipulated in this manual and the User's Manual or failure to use the liquids recommended in the User's Manual, such as lubricants and coolants. For example, failure to use proper lubricating oil according to ambient temperature causes engine damage.


4. The direct or indirect damage caused by improper maintenance and all the resulting faults or damages will not be included in the scope of quality warranty.





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